According to a new global study by HR, payroll, and workforce management software provider UKG, many people already use AI at work and home. However, often, employees are unaware of how AI is being used or that their company uses it at all.
4,000 employees, including C-suite leaders and people managers, across 10 countries were surveyed about their use of AI. Of those surveyed, 78% of C-suite leaders claim their company uses AI. While only 42% of employees believe they use AI in their daily work, executives estimate 56% of workers are using AI.
Just 44% of employees surveyed believe they use AI outside of work. However, 90% admit to using either predictive entertainment or product suggestions, text editors or autocorrect, virtual home assistants, maps and navigation, or intelligent chatbots, all of which fall under the banner of AI.
“Many businesses are finally realising what great workplaces have known for a long time now: AI, when used ethically, responsibly, and transparently, has the potential to be everyone’s favourite co-worker,” said Hugo Sarrazin, chief product and technology officer at UKG. “AI is nothing new — we’ve been using AI at UKG since 2015 to help businesses achieve better outcomes. What is new is the transformational potential of generative AI to reshape employee experiences and provide timely, insightful feedback and recommendations with context that empower companies to create a great place to work for all people.”
Three-quarters say AI makes them more productive
UKG’s study finds that 75% of employees say they are more open to using AI if their employer is transparent about how it uses AI. Of said employees, 63% feel using AI will increase job satisfaction, while 54% believe it will increase their overall happiness.
Additionally, three out of four people currently using AI at work state that it makes them more productive and efficient. Likewise, they claim it increases the accuracy of their work and frees up time to spend on more meaningful tasks.
Of the C-suite leaders surveyed, 71% say advancing the company’s use of AI is either a high or medium priority. Further, 62% say they are concerned that their company is not adapting to AI quickly enough. According to the study, executives at companies currently using AI believe 70% of their employees will use AI daily by 2028.