The company extended its multibillion-dollar partnership with OpenAI, those behind AI services such as DALL-E and the popular ChatGPT bot. Since then, we have seen Microsoft bring the power of ChatGPT to its search engine Bing. In addition to this, they also plan to bring AI to its long-running productivity apps such as word.
However, the new Bing AI launch hasn’t gone smoothly so far. There have been numerous reports of the service giving users false information and even giving passive-aggressive responses to questions. While some believe these AI tools will shape the future of our search engines, it’s clear there is still some work to be done.
Limits on Bing
Microsoft has stated that longer chat sessions with the bot could render repetitive or unhelpful results. This new limit will help to keep the AI model concise and on point rather than getting confused and delivering odd responses.
The Bing team states, “Our data has shown that the vast majority of people find the answers they’re looking for within 5 turns and that only around 1 percent of chat conversations have 50+ messages.” After the chat hits five turns, the user will need to start a new topic and then at the end of each chat session, the context will need to be cleaned so the model no longer becomes confused.
The AI Bing service isn’t currently available to all users and is still working through a waitlist of users. As more users experience the new model, Microsoft will look at the feedback and make adjustments to create a better experience.
Bing isn’t the only search engine getting the AI treatment as Google recently shared a promotional video for its own chatbot, Bard. However, the video featured some inaccurate information. These AI search engines may need to wade through some growing pains before they become the next way to surf the web, but the potential is certainly there.